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What they are saying is that they use a crude averaging model, and penalize you if you don’t fit, for example by using the connection capacity they promise more than 10% of the time. Now, this could be called Procrustean, but it reminds me of The Producers, where Bialystock and Bloom sold a hundred people 10% shares of the show, assuming it would fail. Epeus’ epigone: Comcast’s Bialystock and Bloom Business Model?